Social Aspects

Employment, Occupational Health and Safety, and Human Rights

Human Rights

The Company emphasizes its strong commitment to respecting, protecting, paying attention to, and striving to fulfill the human rights of its stakeholders in all aspects of its operations. As part of this commitment, the Company seeks to ensure that all employees and business partners of the Company are treated fairly and respectfully, without discrimination based on ethnicity, religion, race, gender, age, and other personal characteristics. The Company seeks to ensure that there are no human rights violations in its supply chain, whether related to the fulfillment of decent work standards, labor rights, or the rights of local communities in which it operates.

The Company always strives to provide equal opportunities to everyone who has the competence, character, and good work ethic to be employed, take part in relevant education and training programs, develop their career professionally, and get promoted to a higher position. The Company provides fair wages and ensures that the wages given to entry-level employees are not lower than the regional minimum wage determined by the government. The Company avoids forced labor practices, prohibits the employment of underage workers, and enforces working hours in accordance with industry guidelines and national standards. The Company also provides its employees the freedom to perform religious obligations, freedom to deliberate, associate, and gather in accordance with the provisions of the prevailing laws in Indonesia.


Regardless of background, ethnicity, religion, race, gender, age, and other personal characteristics, the Company always strives to:
  • create a safe, comfortable, and conducive work environment for employees
  • provide competitive and fair compensation, taking into account the responsibilities and complexity of the position, individual qualifications, performance assessment results, labor market conditions, and the conditions of the Company and its subsidiaries
  • establish reasonable work hours that support a healthy work-life balance
  • provide adequate facilities, such as sports facilities, general medical examination facilities, clinic facilities, and first aid stations at work sites, health risk assessment, health monitoring, hygiene and sanitation management, economic management, and employee nutrition management
  • provide benefits for eligible employees, such as health benefits, communication benefits, and vehicle benefits for certain level employees
  • pay attention to employee development and welfare, by providing adequate training and career development

The Company is committed to creating a work environment that is free from risks that could endanger the health and safety of its employees.

To support the Company’s efforts in creating a safe, comfortable, and conducive work environment for its employees, the Company pays great attention to OHS, among others, by doing the following:
  • establish OHS policies, such as the General Mining Safety and Environment (KPLH) Policy, Emergency Preparedness and Response Policy, Accident Policy, HIV/AIDS Policy, Prohibition of Use of Drugs and Alcohol Policy
  • implement strict OHS SOPs for employees, contractors, suppliers and other business partners in the operational area
  • create a work culture that focuses on safety and accident prevention
  • proactive in identifying potential OHS risks and/or illness and/or negligence that can cause demotivation and deficiencies in employee work productivity
  • take preventive steps to reduce the possibility of accidents or injuries
  • encourage the participation of stakeholders to prevent and report any conditions or behavior that have the hazard potential in the operational areas of the Company and its subsidiaries
  • hold OHS training for employees on a regular basis
  • carry out careful supervision of work processes
  • provide safe work equipment
  • provide various safety facilities and infrastructure in each operating area, including: OHS signs, fire protection systems (fire extinguishers, hydrants, sprinklers, and fire alarm systems), emergency response facilities (first aid kits, emergency response team, fire trucks, and ambulances), and personal protective equipment
  • include employees in BPJS Kesehatan and BPJS Ketenagakerjaan programs to increase self-protection from incidents and diseases in the work environment
Community Involvement and Development

The Company and its subsidiaries are committed to playing an active role in empowering and helping to increase the independence and welfare of communities around the operational areas of the Company and its subsidiaries, especially for communities in areas directly affected by the operational activities of the Company and/or its subsidiaries.

As a form of commitment to supporting the socio-economic growth and empowerment of the local communities around the operational areas of the Company and its subsidiaries, the Company through its subsidiaries compiled 8 (eight) blueprint pillars as guidelines in planning and implementing the CSER programs. These eight blueprint pillars are directed in line with the SGDs and in accordance with the Decree of the Minister of ESDM No. 1824K/30/MEM/2018 related to the implementation of the Community Development and Empowerment (PPM) program.

Along with the development of the Company’s business, the Company aspires to provide greater benefits to the communities. [GRI 3-3-c]

Product Responsibility

The Company realizes that the products or services that the Company and/or its subsidiaries produce have an inherent responsibility towards consumers, the environment, and society. The Company is committed to ensuring that every product or service the Company offers meets high quality standards and is safe for use. The Company respects customers’ rights to obtain products and/or services that are good, safe and in accordance with their needs. [GRI 3-3-c]

Therefore, the Company implements policies which includes the following:
  • provide clear information about products and/or services
  • equip every business activity with the necessary permits and certifications
  • prepare, review, and periodically improve SOPs so that the activities of the Company and its subsidiaries can be carried out in accordance with reasonable and customary safety and health regulations and standards, as well as remain relevant to business conditions and developments
  • conduct a tender process that is fair and free from elements of corruption, collusion, and nepotism in selecting business partners
  • implement a comprehensive quality management system in carrying out business processes to maintain product and/or service quality
  • obtain an international standard certification in the field of ISO Quality Management System
  • prioritize and develop innovative and measurable processes, including in utilizing digitalization technology, that are in accordance with the latest trends and continue to improve the quality of services and products offered so as to be more suitable with customer needs and expectations
  • verify the quality, as relevant, before the products and/or services are delivered to the customers
  • provide fair and equal service to all customers and potential customers without discriminating against ethnicity, religion, and race
  • conduct periodic evaluations of the production process, product quality, and distribution process
  • open access to stakeholders to provide criticism, suggestions, and inputs for continuous improvements
The Company is committed to offering safe and quality products and services to its customers. The Company ensures that all products and services marketed by the Company have complied with prevailing standards and regulations, and expected to have no negative impact on customers. [GRI 3-3-c]

Fair Operating Practices

The Company is committed to conducting operations that prioritize business ethics as well as to conducting fair business competition. The Company also always seeks to build trust and maintain its reputation by improving the quality of products and services.

The following were some of the programs related to fair operating practices that had been carried out by the Company and its subsidiaries:

  • The Company applies the principles of GCG in each of its business lines.
  • The Company has a policy and SOP related to the procurement of goods and/or services that are implemented with the aim of ensuring that every transaction with suppliers and contractors can be carried out fairly.
  • The Company has a whistleblowing system that was established with the aim of providing access to stakeholders to be able to submit whistleblowing reports to the Company.